1. Purpose
This Responsible AI Policy explains how Digilight PMS approaches artificial intelligence ("AI"). It forms part of the Terms of Service and sets out both our current position and the commitments that will apply if we introduce AI-assisted features in the future.
2. Our current position
Digilight PMS does not currently use AI to process your data. No AI or large language model is integrated into the product today. Consistent with the Privacy Policy and the Data Processing Addendum:
- We do not use your data, or your guests' data, to train AI models.
- We do not sell your data.
- We do not make automated decisions about your guests using AI.
If this changes, we will update this policy before any AI feature is switched on.
3. If we introduce AI features
Where we make AI-assisted features available, they will be designed to assist your team, not to replace professional judgement, and the commitments in the rest of this policy will apply to them.
4. Human responsibility
If you use an AI-assisted feature, you remain responsible for:
- Reviewing AI-generated content before you act on it.
- Verifying operational, financial, tax, legal, pricing and compliance decisions.
- Ensuring communications sent to your guests are accurate.
AI output should be treated as assistance, not professional advice.
5. Your data and AI
If and when AI features are offered, and unless we expressly state otherwise:
- Your data will be processed only to provide the AI functionality you request.
- Your data will not be sold.
- Your data will not be used to train public AI models without your authorisation.
- The access controls and privacy protections in the Privacy Policy and the Data Processing Addendum will continue to apply.
6. Limitations of AI
AI systems can produce inaccurate, incomplete or outdated information, and can misinterpret ambiguous questions. You should independently verify any important decision that an AI feature informs.
7. Prohibited use of AI
You must not use any AI feature to: generate illegal or fraudulent content; harass, threaten or impersonate others; circumvent security controls; attempt prompt injection or the extraction of confidential system instructions; reverse engineer an AI system; generate malware; or infringe any law or intellectual property right. This is in addition to the Acceptable Use Policy.
8. Third-party AI providers
Where an AI feature relies on a third-party provider, Digilight India remains your primary service provider, the provider will process inputs only to deliver the functionality you request, and the protections in the Privacy Policy and the Data Processing Addendum will continue to govern that processing. Any such provider will be disclosed as a sub-processor in the DPA.
9. Suspension
We may limit or disable an AI feature where necessary to protect the platform, prevent abuse, maintain security, or comply with legal obligations.
10. Changes to this policy
We may update this policy as our use of AI evolves. Material changes will be communicated in accordance with the Terms of Service, and every change is recorded in the version history at the foot of this page.
11. Contact us
- Business: Digilight India
- Product: Digilight PMS
- Website: www.digilightpms.com
- Support email: support@digilightpms.com
- WhatsApp: +91 95488 38588
- Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
- Business address: Meerut, Uttar Pradesh, India