1. The agreement
These terms are between Digilight India ("we", "us") and the hotel, homestay or resort that subscribes to Digilight PMS ("you", "the Subscriber").
UNCONFIRMED FACT — the parties
Reason: The registered legal entity name has not been confirmed. See Privacy Policy §1, which sets out the contradiction in full. An agreement that names the wrong party is not an agreement.
1.1 How you accept these terms
You accept them by ticking a box at signup that names these terms and the Privacy Policy and links to both. The box is not pre-ticked, and the account cannot be created until it is ticked.
When you tick it we record, against your account: which documents you accepted, the version of each, the moment you accepted, and the IP address you accepted from. We keep that record for as long as the agreement matters. It is disclosed in Privacy Policy §3.1, because an IP address is personal data and we will not log one without saying so.
If these terms change, we ask you again. Your acceptance is recorded against a specific version, so an agreement to an older version does not silently carry forward to a new one.
LAWYER REVIEW REQUIRED — the acceptance mechanism is now built; two questions remain
Reason: This block previously said the signup flow captured no agreement at all. That has been fixed: click-wrap ships, it is enforced server-side (not merely a disabled button), the acceptance record is written inside the same database transaction that creates the account — so a customer cannot exist without one — and every account is re-prompted automatically when the version it accepted is no longer the version we publish.
What remains is not a product gap:
- These terms are not in force. Every version currently recorded is
0.2-draft. That is honest, and the re-prompt mechanism means every one of those subscribers will be asked again the day counsel's text is published — but counsel should confirm the interim position is acceptable, and that a subscriber who accepted a draft and then declines version 1.0 is simply a subscriber we may terminate.- Staff-provisioned accounts record
staff_provisionedand carry no customer IP, because the customer did not click anything — a Digilight India employee stood the account up. We have deliberately NOT written those records as though the customer accepted. Counsel should confirm what, if anything, binds such a subscriber before they first sign in and accept for themselves.
2. Definitions
Subscriber — the hotel business that holds the account. Authorised User — a member of the Subscriber's staff with a login. Guest Data — personal data about the Subscriber's own guests, entered into the Service by the Subscriber. Subscription — a paid Plan for a Billing Period. Trial — the free period described in §3. Service — Digilight PMS.
3. The free trial
Every plan begins with a 14-day free trial. No card is collected to start one, and you get full access to the product during it.
What happens when the trial ends: the subscription is marked expired. That is all. Nothing is charged — we have no card, no mandate and no way to charge you. Nothing is deleted. Your data stays exactly where it is.
You keep working: check-in, check-out, billing and taking payments from your guests continue to work after the trial ends. A guest already staying in your hotel must never be stranded because of a subscription status, and the product is built that way deliberately. What stops is a short list of growth features — creating new reservations, channel-manager sync, and exporting data.
LAWYER REVIEW REQUIRED — trial days are forfeited on payment, and we must say so
Reason: If you pay on day 6 of a 14-day trial, your paid period starts on the day you pay — the 8 remaining trial days are lost, not added on. That is a deliberate, locked product decision, and it costs the customer money.
A subscriber who discovers this after paying will reasonably feel misled unless we told them. It is not currently stated anywhere a customer can see.
Suggested options:
- Disclose it here and on the checkout screen at the moment of payment. Recommended — disclosure costs nothing and removes the complaint entirely.
- Change the product to start the paid period at the end of the trial.
4. Plans, billing and tax
4.1 Plans
Four plans — Starter, Growth, Pro and Agency. Rooms are unlimited on every plan. The plans differ by staff accounts, properties and platform features. Current prices are on the pricing page.
4.2 Billing periods
A subscription is billed either monthly or annually. Annual subscribers pay for ten months and receive twelve months of access.
4.3 Subscriptions do not renew automatically
We do not store your card, we hold no payment mandate, and nothing recurs. Each period is paid for once, by you, deliberately. When a period ends, you choose whether to pay for another.
This is unusual enough that it is worth stating in plain words: you cannot be auto-charged by Digilight PMS, because the capability does not exist.
4.4 Tax
Prices exclude GST, which is charged in addition at the prevailing rate.
UNCONFIRMED FACT — GST registration. This is a blocker for taking payment.
Reason: The invoicing engine computes GST at 18% (SAC 998314), splitting CGST/SGST or charging IGST according to place of supply — but it is currently switched off, and no seller GSTIN is configured. Invoices issued today would carry zero tax.
Suggested options:
- Confirm Digilight India's GST registration and GSTIN, set it, and enable the engine before the first invoice is issued. The engine refuses to issue a tax-free invoice once enabled without a GSTIN, which is the correct behaviour.
- If Digilight India is not GST-registered, then this clause and the pricing page are both wrong and must change.
4.5 Price changes
BUSINESS DECISION REQUIRED
Reason: No notice period has been set.
Suggested options: state how much notice a subscriber gets before a price changes, and state explicitly that a price change cannot apply mid-term to an annual subscriber who has already paid for the year.
5. Late payment and suspension
If a payment is not made when a period ends, the account moves through a defined sequence. This is what the product actually does:
| Stage | How long | What you can do |
|---|---|---|
| Grace period | 3 days after the period ends | Everything. Full access. |
| Past due | The following 7 days | Everything. Full access. |
| Suspended | After that | Growth features stop. Day-to-day operations continue. |
Being late does not lock you out. For the first ten days you keep full access. Even once suspended, check-in, check-out, billing and collecting payment from your guests keep working, and nothing is deleted.
6. Cancellation and refunds
Set out in full in the Refund & Cancellation Policy.
7. What you may do with the Service
We grant you a non-exclusive, non-transferable licence to use Digilight PMS for your own hotel business, for as long as your subscription lasts.
8. What you may not do
You may not: resell or sub-licence the Service; reverse engineer it; share a login between people (each member of staff needs their own); use it to store or send unlawful content; attempt to access another customer's data; or attack, probe or overload the Service. Security researchers acting in good faith are welcome — see the Security Policy.
9. Your data, and your guests' data
Your data is yours. We do not sell it, we do not use it for advertising, and we do not use it to train machine-learning models.
We process your guests' data only on your instructions, which in the ordinary course are the instructions you give by using the product's features. The terms of that arrangement are in the Data Processing Addendum and the Privacy Policy.
9.1 Your warranties to us
You warrant that you have the right to enter your guests' data into the Service, and that you have given your guests whatever notice and obtained whatever consent the law requires.
LAWYER REVIEW REQUIRED — this is the load-bearing clause of the whole agreement
Reason: This warranty is what stands between Digilight India and liability for a hotel that collects guest data — including Aadhaar numbers — unlawfully. We are the Processor; the hotel is the Fiduciary; but a regulator will still knock on our door.
Suggested options: draft to counsel's satisfaction, and decide what indemnity, if any, accompanies it. Read this alongside the Aadhaar marker in Privacy Policy §3.2 — if we stop accepting Aadhaar, the exposure this clause carries shrinks dramatically.
9.2 Getting your data out
LAWYER REVIEW REQUIRED — do not promise export until the product can deliver it. This is a product blocker.
Reason: Two problems, and the second is serious.
- Export is not available on every plan. It is a Growth-and-above feature. Starter subscribers cannot export at all.
- Export is one of the five actions that stop when a subscription lapses. Being late does not cost you export — §5 is accurate, and you keep it through the 3-day grace period and the 7-day past-due window. But cancellation stops it immediately, and suspension stops it after those ten days. So a subscriber loses the ability to take their data out at the exact moment they want to leave.
That directly contradicts what the DPA must promise: that we return your data at the end of the subscription. As built, the product locks the door on the way out.
To be precise about what a lapsed subscriber CAN still do, because it is better than it sounds and it is the part we should not overstate either: read, check-in, check-out, billing and payment collection all keep working. They can still SEE every record. They simply cannot get it OUT in bulk.
Suggested options:
- Always allow export, on every plan, in every subscription state.
exportandreports.exportare two entries in one list (GATED_ACTIONS); removing them from it removes the conflict entirely. Recommended — no honest version of this agreement survives without it.- Guarantee a manual export on request, and staff the commitment.
10. Features that are not yet available
Some capabilities are marked "Coming soon" on this website and inside the product. They are described in the future tense, they carry no delivery date, and they are not part of what you are buying today. Nothing on the roadmap is a contractual commitment.
11. Availability and support
BUSINESS DECISION REQUIRED — say nothing rather than something you cannot keep
Reason: There is no uptime commitment and no committed support response time, and none should be invented. An SLA that is missed is a breach of contract; silence is not.
Note also that we have never rehearsed a disaster recovery — see Security Policy §5. Committing to a restore time we have not measured would be a promise made on the customer's worst day.
Suggested options:
- Make no availability commitment for v1.0, and say so plainly. Recommended.
- If a commitment is made, state the remedy — service credits, and how they are claimed — and make sure operations can evidence it.
12. Termination
LAWYER REVIEW REQUIRED
Reason: How either party ends the agreement, with how much notice, and what happens to the Subscriber's data afterwards. This must agree with DPA §11 and with the retention position in Privacy Policy §9 — which today is "we keep everything, forever", and which cannot stay that way.
13. Warranties and disclaimers
LAWYER REVIEW REQUIRED. Draft the warranty and its exclusions.
14. Limitation of liability
LAWYER REVIEW REQUIRED — this clause and §13 decide what a bad day costs
Reason: Draft the cap, the excluded heads of loss, and the carve-outs that cannot be limited under Indian law.
Suggested options: consider whether data-protection liability sits inside or outside the general cap — it is frequently carved out. See DPA §12.
15. Indemnity
LAWYER REVIEW REQUIRED. Read together with the Subscriber's warranty at §9.1.
16. Changes to these terms
When these terms change, your recorded acceptance no longer matches the version we publish, and you are asked to accept the new version (§1.1). We do not treat an acceptance of an older version as agreement to a newer one.
LAWYER REVIEW REQUIRED — the notice period, not the mechanism
Reason: The mechanism now exists — we know exactly which version each subscriber accepted, and we can identify everyone who has not accepted the current one. What counsel must decide is the policy it enforces: how much notice a subscriber gets before a change takes effect, how they are notified (email, in-app, both), what happens between the change and their acceptance of it, and what they may do if they refuse — particularly a subscriber who has paid for a year and is nine months in.
This block previously said we had no record of which version anyone accepted. That is no longer true.
17. Governing law and disputes
LAWYER REVIEW REQUIRED — cannot be drafted until the registered office is known
Reason: Governing law, the seat of jurisdiction, and whether disputes go to arbitration or to the courts. The website's SEO configuration mentions Pune, Maharashtra, but that is an unverified placeholder and must not be used to pick a jurisdiction.
Suggested options: confirm the registered office first (see Privacy Policy §1), then draft.
18. How to contact us
Notices under this agreement: support@digilightpms.com
UNCONFIRMED FACT. A registered postal address for the service of notices must appear here before publication.