1. The agreement
These terms are between Digilight India ("we", "us") and the hotel, homestay or resort that subscribes to Digilight PMS ("you", "the Subscriber").
1.1 How you accept these terms
You accept them by ticking a box at signup that names these terms and the Privacy Policy and links to both. The box is not pre-ticked, and the account cannot be created until it is ticked.
When you tick it we record, against your account: which documents you accepted, the version of each, the moment you accepted, and the IP address you accepted from. We keep that record for as long as the agreement matters. It is disclosed in Privacy Policy §3.1, because an IP address is personal data and we will not log one without saying so.
If these terms change, we ask you again. Your acceptance is recorded against a specific version, so an agreement to an older version does not silently carry forward to a new one.
2. Definitions
Subscriber — the hotel business that holds the account. Authorised User — a member of the Subscriber's staff with a login. Guest Data — personal data about the Subscriber's own guests, entered into the Service by the Subscriber. Subscription — a paid Plan for a Billing Period. Trial — the free period described in §3. Service — Digilight PMS.
3. The free trial
Every plan is available with a 7-day free trial. No card is collected to start one, and you get full access to the product during it. You may also subscribe directly without taking a trial; if you do, your paid subscription begins when your first payment is confirmed, and no trial applies to that subscription.
What happens when the trial ends: the subscription is marked expired. That is all. Nothing is charged — we have no card, no mandate and no way to charge you. Nothing is deleted. Your data stays exactly where it is.
You keep working: check-in, check-out, billing and taking payments from your guests continue to work after the trial ends. A guest already staying in your hotel must never be stranded because of a subscription status, and the product is built that way deliberately. What stops is a short list of growth features — creating new reservations, channel-manager sync, and exporting data.
If you choose to pay before your trial ends, your paid subscription begins on the day you pay, and any remaining trial days are not carried over.
4. Plans, billing and tax
4.1 Plans
Four plans — Starter, Growth, Pro and Agency. Rooms are unlimited on every plan. The plans differ by staff accounts, properties and platform features. Current prices are on the pricing page.
4.2 Billing periods
A subscription is billed either monthly or annually. Annual subscribers pay for ten months and receive twelve months of access.
4.3 Subscriptions do not renew automatically
We do not store your card, we hold no payment mandate, and nothing recurs. Each period is paid for once, by you, deliberately. When a period ends, you choose whether to pay for another.
This is unusual enough that it is worth stating in plain words: you cannot be auto-charged by Digilight PMS, because the capability does not exist.
4.4 Tax
Digilight India is not registered under GST, and does not charge GST on the subscription prices shown on the pricing page. The price you see is the price you pay. If Digilight India becomes registered under GST in the future, GST will be charged in addition at the applicable rate, and we will tell you before it first applies to you.
4.5 Price changes
We will give you reasonable advance notice before any change to your subscription price takes effect. A price change does not apply to a billing period you have already paid for, including an annual period paid up front.
5. Late payment and suspension
If a payment is not made when a period ends, the account moves through a defined sequence. This is what the product actually does:
| Stage | How long | What you can do |
|---|---|---|
| Grace period | 3 days after the period ends | Everything. Full access. |
| Past due | The following 7 days | Everything. Full access. |
| Suspended | After that | Growth features stop. Day-to-day operations continue. |
Being late does not lock you out. For the first ten days you keep full access. Even once suspended, check-in, check-out, billing and collecting payment from your guests keep working, and nothing is deleted.
6. Cancellation and refunds
Set out in full in the Refund & Cancellation Policy.
7. What you may do with the Service
We grant you a non-exclusive, non-transferable licence to use Digilight PMS for your own hotel business, for as long as your subscription lasts.
8. What you may not do
You may not: resell or sub-licence the Service; reverse engineer it; share a login between people (each member of staff needs their own); use it to store or send unlawful content; attempt to access another customer's data; or attack, probe or overload the Service. The full rules are set out in the Acceptable Use Policy. Security researchers acting in good faith are welcome — see the Security Policy.
9. Your data, and your guests' data
Your data is yours. We do not sell it, we do not use it for advertising, and we do not use it to train machine-learning models. Our approach to artificial intelligence is set out in the Responsible AI Policy.
We process your guests' data only on your instructions, which in the ordinary course are the instructions you give by using the product's features. The terms of that arrangement are in the Data Processing Addendum and the Privacy Policy.
9.1 Your warranties to us
You warrant that you have the right to enter your guests' data into the Service, and that you have given your guests whatever notice and obtained whatever consent the law requires.
9.2 Getting your data out
Data export is available on the Growth plan and above. You can export your data while your subscription is active, including through the grace and past-due periods described in §5. You can always read every record in your account — check-in, check-out, billing and payment collection keep working even after a subscription lapses.
We are improving how a departing customer retrieves their data in bulk; the final return terms are set out alongside the Data Processing Addendum.
10. Features that are not yet available
Some capabilities are marked "Coming soon" on this website and inside the product. They are described in the future tense, they carry no delivery date, and they are not part of what you are buying today. Nothing on the roadmap is a contractual commitment.
11. Availability and support
We work to keep Digilight PMS available and to support you promptly, but for this version of the Service we do not make a specific uptime guarantee or a committed support-response time. We would rather commit to nothing we cannot consistently keep than publish a number we might miss.
12. Termination
You may end this agreement by choosing not to renew at the end of any Billing Period; your subscription then runs to the end of the period you have paid for.
We may end this agreement, or suspend your access, if you materially breach it and have not put the breach right within 30 days of our written notice, or if you fail to pay when a period ends — in which case the staged sequence in §5 applies first. We may act immediately where the breach is serious, for example a breach of the Acceptable Use Policy that puts the Service or other customers at risk.
When your subscription ends, your data is handled as described in the Refund & Cancellation Policy and the Data Processing Addendum: you keep read access to your records, and you may ask us to export and then delete your data, except records we are required to keep by law.
13. Warranties and disclaimers
Digilight PMS is provided on an "as is" and "as available" basis. To the extent permitted by law, and except as expressly stated in these terms, we do not warrant that the Service will be uninterrupted, error-free, or fit for any particular purpose, and we give no warranty about the results you obtain from using it. Nothing in these terms excludes or limits any warranty, condition or right that cannot be excluded or limited under Indian law, including under the Consumer Protection Act 2019 where it applies to you.
14. Limitation of liability
To the extent permitted by law:
- Neither party is liable for indirect, incidental, special or consequential loss, nor for loss of profits, revenue, goodwill, data or anticipated savings, arising out of or in connection with this agreement.
- Our total aggregate liability arising out of or in connection with this agreement is limited to the total subscription fees you paid us for the Service in the twelve months before the event giving rise to the claim.
Nothing in these terms limits or excludes any liability that cannot be limited or excluded under Indian law — including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
15. Indemnity
You will indemnify Digilight India against any third-party claim, and any resulting loss, damage, cost or reasonable expense, arising from your breach of the warranties you give in §9.1 — that you have the right to enter your guests' data and have given the notices and obtained the consents the law requires — or from your use of the Service in breach of the Acceptable Use Policy. We will notify you promptly of any such claim, let you conduct its defence, and not settle it in a way that admits fault on your behalf without your agreement.
16. Changes to these terms
When these terms change, your recorded acceptance no longer matches the version we publish, and you are asked to accept the new version (§1.1). We do not treat an acceptance of an older version as agreement to a newer one. We will give you notice of a material change before it takes effect.
17. Governing law and disputes
This agreement is governed by the laws of the Republic of India. The courts at Meerut, Uttar Pradesh have exclusive jurisdiction over any dispute arising out of or in connection with it. Before starting proceedings, we both agree to try in good faith to resolve the dispute in writing first — you by writing to support@digilightpms.com, and us by writing to the contact details on your account.
18. Force majeure
Neither party is liable for any failure or delay in performing its obligations under this agreement to the extent the failure or delay is caused by an event beyond its reasonable control — including a failure of internet or telecommunications infrastructure, power failure, act of government, or natural disaster. This does not apply to any obligation to pay an amount that is already due.
19. Severability
If any provision of this agreement is held to be invalid or unenforceable, that provision is severed and the remaining provisions continue in full force and effect.
20. Entire agreement
This agreement, together with the documents it refers to — the Privacy Policy, the Refund & Cancellation Policy, the Data Processing Addendum, the Acceptable Use Policy and the Responsible AI Policy — is the entire agreement between you and Digilight India for the Service, and supersedes any prior understanding about it.
21. Assignment
You may not assign or transfer your rights or obligations under this agreement without our written consent. We may assign this agreement to a successor to our business on notice to you, and your rights under it are not reduced by our doing so.
22. Contact us
- Business: Digilight India
- Product: Digilight PMS
- Website: www.digilightpms.com
- Support email: support@digilightpms.com
- WhatsApp: +91 95488 38588
- Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
- Business address: Meerut, Uttar Pradesh, India
Notices under this agreement are given to support@digilightpms.com.